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Responsibilities
TikTok is the leading
destination for short-form mobile video. Our mission is to inspire
creativity and bring joy. TikTok has global offices including Los
Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,
Seoul and Tokyo.
At TikTok, our people are humble, intelligent,
compassionate and creative. We create to inspire - for you, for us, and
for more than 1 billion users on our platform. We lead with curiosity
and aim for the highest, never shying away from taking calculated risks
and embracing ambiguity as it comes. Here, the opportunities are
limitless for those who dare to pursue bold ideas that exist just beyond
the boundary of possibility. Join us and make impact happen with a
career at TikTok.
Our Trust & Safety team's commitment is to
keep our online community safe. We have invested heavily in human and
machine-based moderation to remove harmful content quickly and often
before it reaches our general community.
Our QA team performs a
critical function that supports our efforts to address objectionable or
disturbing content. Content QA interacts with includes images, video,
text related to every day life, but they can also include (but are not
limited to) bullying; hate speech; child abuse; sexual assault; torture;
bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.
What will I be doing:
- Perform daily audit on internal system;
- Provide analysis of errors and feedback to respective team;
- Work with training team to align policy understanding of QA and laborers;
- Provide support on Policy/Quality related questions on ad-hoc basis;
- Responsible in guiding new joiners in order to achieve ramp up target;
- Work closely with Safety Specialist in order to provide feedback on quality;
- Identify potential errors in policy and correct them in time;
- Conduct quality meeting with the team to analyze errors;
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Please note that this position involves exposure to sensitive content,
including but not limited to vulgar content, violence, pornography, and
fake news.
Qualifications
What should I bring with me:
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- Minimum 1 year working experience as Quality Assurance Analyst;
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
- Strong attention to details and ability to work independently;
- Possesses good interpersonal skills;
- Fluent in English is required as the role requires communication with English markets;
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust
& Safety recognizes that keeping our platform safe for TikTok
communities is no ordinary job which can be both rewarding and
psychologically demanding and emotionally taxing for some. This is why
we are sharing the potential hazards, risks and implications in this
unique line of work from the start, so our candidates are well informed
before joining.
We are committed to the well-being of all our
employees and promise to provide comprehensive and evidence-based
programs, to promote and support physical and mental wellbeing
throughout each employee's journey with us. We believe that wellbeing is
a relationship and that everyone has a part to play, so we work in
collaboration and consultation with our employees and across our
functions in order to ensure a truly person-centred, innovative and
integrated approach.
Equal Opportunity
TikTok is committed to
creating an inclusive space where employees are valued for their
skills, experiences, and unique perspectives. Our platform connects
people from across the globe and so does our workplace. At TikTok, our
mission is to inspire creativity and bring joy. To achieve that goal, we
are committed to celebrating our diverse voices and to creating an
environment that reflects the many communities we reach. We are
passionate about this and hope you are too.
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